PORTFOLIO

TESTIMONIALS

“Very, very satisfied with work done by Sharma Infoway. Best indicators are the RESULTS our company has received. Increase in website response rates by families, new member sign-ups, which in turn increase our revenue and income. Demonstrating our website, schoolpoints.org, to restaurants has increased their sign-up rate to over 50%. ”

Tim Quinlan | USA

School Funding Website

Email support outsourcing

Email is one the most popular form of communication in contemporary time. Email in modern business is also regarded as the prime source of record transmission and customer liaison management.

Each and every day small to big companies are being flooded with ever increasing amount of emails from the general mass. And in return public is increasingly demanding a high level of service and proper response, in sense of turnaround time and quality of response, for their email requirements.

Considering the above fact we can say that E-mail support has become crucial for any business. Therefore, one has to deal it regularly and have to allocate man power for it. Allocating special person or staff is a costly affair for you. We in India have plenty of trained man power available to do the same job and job done by us would be cheaper one. More over this you can concentrate your self on the core activities need.

Our email support experts are capable to tackle large volume with same efficiency and ease. We take you email support at the next level by keeping track of follow up emails, creating and updating knowledge base and making assurance that your customers receiving quick and proper answers to their problems.

By outsourcing email support services to countries such as India, you can save on expenses as well as concentrate on the core functions of your business. Outsourcing email support services can help you provide answers to your customers on time and thereby improve your customer relationship services. By improving your customer relationship services, you will see an improvement in your business.

Types of E-mail support services available at Sharma Infoway

There are various kinds of email support services available and can be effectively outsourced to us. Some of them are as follows:

Email queries related to billing
Email related product queries
Email related after sales queries
Email related information queries
Email related service-related queries
Email related queries regarding complaints
Email used for up-selling and cross-selling your organization's products and services
Email related collecting feedback

Distinguish features of our email support services:

Highly Secure
Highly accurate
Cost effective: Possessing a skilled offshore e-mail based pop up window lessens expenses for voice support.
e-mail support services facilitate a work balance between peak and off-peak phases
Generally after receiving an e-mail, the messages are scanned and routed to the most suitable agent. The trained and skilled agent provides clear, reliable and comprehensive answers to enhance customer contentment and condense follow-ups.

E-mail support for technical /non-technical products/services:

We know very well the importance of quality human resource. Therefore we offer Email Support for both technical as well as non-technical products/services.

For technical support, we hire Microsoft Certified Engineers and ensure that they have keen eye in gaining technical details and possess the expertise to handle your client's queries efficiently.

For non-technical support, we provide in-depth training to our experienced professionals about your Products/Services, so that they can understand your customer's needs properly and answer them quickly and effectively.